Legal Information

Privacy Policy

Last updated: 27 April 2026

Dove Cottage Day Hospice is committed to protecting your personal information and being transparent about how we use it. This page explains what data we collect, why we collect it, and your rights.

Who We Are

Dove Cottage Day Hospice supports local people living with life-limiting conditions and their families. If you have any questions about this policy, please contact us at admin@dovecottage.org.

What Information We Collect

Depending on how you interact with us, we may collect:

Contact details, such as your name, email address, phone number, and postal address.
Donation or fundraising information, including Gift Aid details where applicable.
Volunteer or event enquiry information you provide through forms.
Technical website data such as IP address, browser type, and pages visited.

How We Use Your Information

We use personal data to:

Respond to your enquiries and provide the services or information you request.
Process donations, support claims for Gift Aid, and maintain financial records.
Manage events, volunteer activity, and supporter communications.
Improve our website, content, and user experience.
Meet legal, regulatory, and safeguarding obligations.

Lawful Bases for Processing

We process personal data under one or more lawful bases, including consent, contractual necessity, legal obligation, and our legitimate interests in running and improving hospice services.

Cookies and Analytics

Our website may use cookies and similar technologies to ensure core functionality and help us understand how visitors use the site. You can control cookies through your browser settings.

Sharing Your Information

We only share information where needed to operate our services, process donations, or meet legal obligations. We do not sell your personal data. Where third-party providers process data for us, they do so under appropriate contractual and security safeguards.

How Long We Keep Information

We retain personal information only as long as necessary for the purpose it was collected, including legal, accounting, and reporting requirements.

Your Rights

You may have rights to access, correct, erase, restrict, or object to processing of your personal data.

To exercise your rights, please contact admin@dovecottage.org.

Contact Us

If you have concerns about how your data is handled, please contact us first so we can help. You can also seek guidance from the Information Commissioner's Office (ICO) at ico.org.uk.